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Uptaste — Privacy Policy

Proprius Foods Private Limited — C203 Divyajivan Aura, Gandhinagar, Gujarat

Last updated: October 13, 2025

Thank you for choosing us. This Privacy Policy explains how Proprius Foods Private Limited ("we", "us", "our"), owner of the brands known as "uptaste", collects, uses and protects your personal data when you use our Platform (the "Platform"). This Policy should be read together with our Terms of Use.

1. Introduction

This Policy describes the manner and details in which Proprius Foods Private Limited collects and processes the data that you, the user, provide to us. Proprius Foods Private Limited is incorporated under the Companies Act, 2013 in India with a registered office at C203, Divyajivan Aura, Kudasan, Gandhinagar, Gujarat 382421 and the operating unit at 33, Platinum Plaza, Judges Bungalow Road, Bodakdev, Ahmedabad, Gujarat 380054.

We may change this Policy from time to time. Material changes may also be notified by e-mail or a Platform notification. If you do not agree with the Policy you may choose not to use our Services or Platform.

2. Information we collect on the website

Type of user dataPurposeWhen collected
Name, Phone Number, E-mail ID, Address, AgeFor delivery of your mealWhen you subscribe to packages or at checkout
PasswordTo create an account on uptasteAt checkout or account creation
Payment InformationProcessing payments (we do not store card details; payment gateway may store if you choose to save)At checkout

3. Information generated while using the website

We collect usage and inferred data such as which products you view, search queries, text you enter, and your access location. These inferences help us personalise and improve the Platform. Where required by law, we obtain consent before using cookies for this purpose.

4. Technical information collected

We may automatically collect device-related data such as unique device IDs, network type, browser type, operating system, and Platform version to help maintain and improve the Platform and protect our content.

5. Why we collect personal data & how we use it

  • Fulfil buying and selling requests on the Platform.
  • Business planning and forecasting.
  • Diagnose and resolve technical issues.
  • Marketing and advertising (with consent where required).
  • Customer support: answer queries and handle complaints.
  • Improve presentation and user experience.
  • Notify about Platform updates and features.
  • Comply with legal obligations and respond to law enforcement requests.
  • Establish, exercise or defend legal claims.
  • Detect and prevent fraud and illegal activities.

6. Analytics technologies (Cookies & tracking)

  • Essential cookies — required for core Platform functions and preferences.
  • Analytics cookies — track visits, behaviour, and feature testing.
  • Functionality / Preference cookies — remember choices and personalise experience.
  • Targeting / Advertising cookies — third-party cookies used for ad delivery and retargeting.

You can control cookies via your browser settings — disabling cookies may limit some Platform features. We use tools like Google Analytics and advertising partners (e.g., Google Ads, Facebook Ads). To opt out of tracking, contact hello.uptaste@gmail.com.

7. Sensitive data

Type of DataProcessed?
PasswordYes
Financial information (bank/payment details)Yes (processed by payment aggregator)
Physical, physiological or mental health conditionYes
Sexual orientationNo

Passwords are secured using strong encryption. We do not directly collect or store bank details — the payment aggregator handles financial data unless you explicitly choose to save it with them.

8. Your rights over personal data

  • Right to confirmation and access.
  • Right to correction, rectification and erasure.
  • Right to restrict processing.
  • Right to object.
  • Right to not be subject to automated decision-making.

For requests, contact: hello.uptaste@gmail.com.

9. Who we share your data with

  • I.T. & e-mail service providers
  • Fraud prevention vendors
  • Payment processors
  • Law enforcement authorities
  • Delivery service providers
  • Advertising partners
  • Data analytics agencies
  • Social media partners
  • Potential acquirers or investors

10. How we protect your data

We implement technical and organisational measures (pseudonymisation, encryption, access controls and retention policies) to protect personal data. Use a strong, unique password for your account.

11. Retention & deletion of data

We retain data only as long as necessary for Platform operation and legitimate business needs (compliance, dispute resolution). On user request (and unless legally required to retain), we will delete or anonymize personal data so it is no longer identifiable.

12. Third-party links

The Platform may link to external websites. Those sites' own privacy policies govern any data you provide there. We do not collect or store personal data submitted directly to third-party sites (including payment gateways). Please review their policies before submitting information.

13. Governing law & jurisdiction

Governing law, jurisdiction and arbitration provisions are as provided in our Terms of Use.

14. Contact us (Grievance Redressal)

Mr Harsh Chauhan
Email: hello.uptaste@gmail.com
Phone: +91 70694 05000
Address: Proprius Foods Private Limited, 33, Platinum Plaza, Judges Bungalow Road, Bodakdev, Ahmedabad, 380054.